Dealing with angry customers how to save lots of money fast

Speaking as a customer and not a CSR, I agree that csrs should not take angry customers personally. But I will say that this article ignores why some how to save lots of money fast customers get angry in the first place: incomplete knowledge on the part of the CSR (which I blame on training, not the CSR). When I call a call center with questions, I’m always very nice, but I get easily frustrated by the CSR who has how to save lots of money fast not been properly trained and does not know the answers how to save lots of money fast to my questions (not the complicated ones in which I usually get transferred how to save lots of money fast to someone else; I’m talking about the simple questions. For example, a banking CSR I talked to didn’t know that a stop payment on a check means how to save lots of money fast that the money is not deposited into the payee’s account). I’ve had csrs not know the answers to simple questions how to save lots of money fast more often than not, and I blame this on training (and possibly un-motivatingly low pay), not the CSR, but I do get frustrated by this and you can how to save lots of money fast hear it in my voice. So to all you csrs out there, on behalf of customers like me, we’re not mad at you, we’re mad at the companies you work for because they how to save lots of money fast don’t care enough about us, the customers, to thoroughly train csrs to answer our questions (or at least have someone higher up readily available to how to save lots of money fast help out the CSR). And when dealing with important things, such as our money, we have a right to be worried about being given how to save lots of money fast incomplete or incorrect information. We appreciate that the csrs are doing the best they how to save lots of money fast can, but we don’t appreciate the businesses we keep in business cutting corners how to save lots of money fast on customer service to save money. And to the writer of this article, you can tell csrs to be polite and understanding until how to save lots of money fast they’re blue in the face, but what calms down customers and makes them happy is how to save lots of money fast answers and results, and I’ll take an unemotional CSR who gets the job done how to save lots of money fast right over an apologizing under-informed CSR any day. I feel for csrs because I’ve been in customer service jobs too, but, from experience, I know that the best solution is clearly communicated answers how to save lots of money fast and results (and don’t be afraid to say “I don’t know, but I’ll find out for you right now”). It will make the customer feel better, and it will make you feel more confident that you how to save lots of money fast can handle the customers.

I always react to angry customer, as if I agree with them. Sometimes, I give compliments to them. Like for example, the bank I am working for has a policy which how to save lots of money fast automatically deactivates account that has no transaction within the last how to save lots of money fast several months. Therefore, when a customer with inactive account tries to withdraw some how to save lots of money fast money from ATM, the ATM will reject his instruction. This customer calls me and then gets angry. I usually say: “we are very sorry for the inconvenience. I understand that this should never happen to you, sir. I can see that you are a very loyal customer. From the past transaction, I could see that you have invested a great amount how to save lots of money fast of fund to our bank. I will try my best to activate your account as how to save lots of money fast soon as possible. Thank you very much, sir, for this information and suggestion. We will try our best to improve our service so how to save lots of money fast this problem will never happen to you in the future. But right now, may I suggest to you that there should be at how to save lots of money fast least one transaction within 3 months? This will maintain your active account status. Again, we are very sorry for the trouble….”

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